Sawn (صَوْن) is a bilingual web platform (Arabic/English) for running maintenance requests over WhatsApp for property and facilities teams in Saudi Arabia: intake, artificial intelligence (AI) classification, technician dispatch, and follow-through to close from one console.

Sawn is for property and facilities companies, maintenance teams, supervisors, and building managers in Saudi Arabia who want to receive maintenance reports on WhatsApp and manage them from one ops console — without extra apps for residents or technicians.

Do residents or technicians need an app to use Sawn?

No. With Sawn, residents and technicians communicate on WhatsApp the way they already do — no new app and no new account. Only staff use the Sawn web console to manage requests, dispatch, and follow-up.

Is Sawn limited to one city in Saudi Arabia?

No. Sawn is a web platform; any property or facilities team in Saudi Arabia can use it wherever they are based. Field coverage and service cities depend on the customer’s portfolio and technicians — not on a city lock built into Sawn.

What does artificial intelligence (AI) do in Sawn?

In Sawn, artificial intelligence (AI) suggests a request summary, specialty, and priority from the WhatsApp message to speed up the supervisor’s work. The suggestion is not final; the supervisor confirms or edits before dispatch, and operational control stays with your team in the console.

What roles does Sawn support?

Sawn supports roles such as admin, supervisor, accountant, and building manager — each role gets the screens and permissions needed for requests, follow-up, or reporting without seeing more than it needs.

Sawn — Maintenance requests over WhatsApp

How do maintenance requests reach Sawn over WhatsApp?

In Sawn, a customer WhatsApp message opens as a draft request. Sawn suggests a summary, specialty, and priority with artificial intelligence (AI); the supervisor reviews and confirms or edits it, then assigns a technician who receives the job on WhatsApp and follows through to completion.

The full path inside Sawn from intake to close follows three clear steps:

1
Sawn receives the message
A customer WhatsApp message opens in Sawn as a draft request with a suggested summary.
2
The supervisor reviews
In the Sawn console, the supervisor confirms classification, location, and priority — or edits before assigning.
3
The technician is dispatched
The technician gets the job on WhatsApp through Sawn and follows through to completion and rating.

For more detail, see the FAQ or the About page.

FAQ

What is Sawn?: Sawn (صَوْن) is a bilingual web platform (Arabic/English) for running maintenance requests over WhatsApp for property and facilities teams in Saudi Arabia: intake, artificial intelligence (AI) classification, technician dispatch, and follow-through to close from one console.
Who is Sawn for?: Sawn is for property and facilities companies, maintenance teams, supervisors, and building managers in Saudi Arabia who want to receive maintenance reports on WhatsApp and manage them from one ops console — without extra apps for residents or technicians.
Do residents or technicians need an app to use Sawn?: No. With Sawn, residents and technicians communicate on WhatsApp the way they already do — no new app and no new account. Only staff use the Sawn web console to manage requests, dispatch, and follow-up.
How do maintenance requests reach Sawn over WhatsApp?: In Sawn, a customer WhatsApp message opens as a draft request. Sawn suggests a summary, specialty, and priority with artificial intelligence (AI); the supervisor confirms or edits it, then assigns a technician who receives the job on WhatsApp and follows through to completion.
Is Sawn limited to one city in Saudi Arabia?: No. Sawn is a web platform; any property or facilities team in Saudi Arabia can use it wherever they are based. Field coverage and service cities depend on the customer’s portfolio and technicians — not on a city lock built into Sawn.
What does artificial intelligence (AI) do in Sawn?: In Sawn, artificial intelligence (AI) suggests a request summary, specialty, and priority from the WhatsApp message to speed up the supervisor’s work. The suggestion is not final; the supervisor confirms or edits before dispatch, and operational control stays with your team in the console.
What roles does Sawn support?: Sawn supports roles such as admin, supervisor, accountant, and building manager — each role gets the screens and permissions needed for requests, follow-up, or reporting without seeing more than it needs.

Is Sawn a fit for your maintenance team?

If you manage properties or facilities in Saudi Arabia and want maintenance reports to run on WhatsApp from one console, Sawn (صَوْن) is built for that path — from the first message to closing the request. See the FAQ or Contact.

How do maintenance requests reach Sawn over WhatsApp?

Sawn receives the message

The supervisor reviews

The technician is dispatched

FAQ

Is Sawn a fit for your maintenance team?